Return and replacement policy

It's important to note that at our company level, we have implemented a strict two-line quality checking process before shipment. However, in the rare event that a product is damaged or defective upon arrival, we will gladly facilitate a return or exchange to rectify the issue. To initiate a return, customers should contact our customer service team, and within 24 hours of the return request, they are required to share product images to expedite the process. The returned items should be in their original packaging and in resalable condition. Once the returned items are received and inspected, we will process the refund, exchange, or store credit promptly.

Refund policy

If a customer receives a damaged or defective product, we offer a refund or replacement. Also if a customer refuses to reorder in the case of product damage or related issues, we provide a refund. It's important to note that refunds are not accepted for cancelled orders, as we strive to fulfil all orders in a timely manner.

Cancelation policy

We do not have a cancellation policy once an order has been placed. Each item is meticulously crafted with attention to detail, and our commitment to sustainability extends

Shipping policy

We provide reliable shipping and delivery options for our products across India and Internationally. Companies like Indiapost ,DHL , DTDC and few small scale couriers share our dedication to sustainable and responsible shipping practices. Through these partnerships, we aim to provide our customers with a seamless delivery experience while minimizing the ecological footprint of our shipping operations. Our team ensures that your orders are processed efficiently, and we provide tracking information for your convenience. All our products are shipped either from our corporate office or directly from the factories to ensure efficient and prompt delivery. In the event of a return, we kindly ask that the products be sent back accordingly

RE-furbished/sustainable product policy

Most of our products are crafted from unconventional materials and sustainable production methods. We also provide clear information about the materials used in our products, as well as their environmental impact, to empower our customers to make informed and conscious purchasing decisions. Please read carefully all instructions before buying.

Third-Party Sales

At ecomacho’, we understand the importance of transparency and clear communication in our third-party sale service policy. Our commitment to our customers extends to the point of shipping the product to the third party. Once the product has been shipped, the customer can approach the third party directly for any queries or concerns, as they will be subject to the policies and procedures of the third-party seller.

Social media policies

1. Accurate Representation: We are committed to providing accurate and truthful information about our eco-friendly and sustainable products on social media platforms. Our posts, comments, and communications will reflect the true attributes and benefits of our products. 2. Transparency: We value transparency in our social media communication. We will clearly disclose any sponsored content, partnerships, or affiliations to maintain trust and integrity with our audience. 3. Responsible Engagement: We encourage respectful and constructive engagement with our audience, fostering a positive and informative dialogue about sustainability and eco-friendly practices. 4. Legal Responsibility: Any misinterpretation or misinformation about our products on social media that could potentially damage our brand or mislead consumers will be taken seriously. We reserve the right to pursue legal action if necessary to protect our brand and reputation. 5. Compliance with Regulations: We will ensure that our social media activities comply with relevant advertising and consumer protection regulations, including those related to environmental claims and product representation.