1. What are the unique materials used in your home décor and utensils products?
- We use a variety of unconventional materials such as coconut shell, recycled wood, bamboo, jute, terracotta, and sustainable metals to create our products.
2. How do you ensure the quality and durability of products made from unconventional materials?
- Our products undergo stringent quality checks and are crafted by skilled artisans to ensure durability and long-lasting quality.
3. Can you provide information on the sustainability and eco-friendliness of your products?
- We are committed to sustainability and eco-friendliness. Our products are made from renewable and eco-friendly materials, and we prioritize sustainable production processes.
4. Are your products suitable for everyday use and easy to maintain?
- Yes, our products are designed for everyday use and are easy to maintain. Care instructions are provided with each product to ensure longevity.
5. Can you customize products according to specific requirements?
- We offer customizations on certain products. Please contact our customer service team for more information on customization options.
6. What are the shipping and delivery options available for customers in India?
- We offer various shipping options, including standard and express delivery, with nationwide coverage across India.
7. Do you offer international shipping for your products?
- Yes, we offer international shipping to select countries. Please connect with customer care or Eco helpline
8. Can you provide information on the manufacturing process of your products?
- Our products are handcrafted by skilled artisans using traditional and modern techniques. We prioritize ethical and fair-trade practices in our manufacturing process.
9. Are your products safe for use in food preparation and storage?
- Some of our products are specifically designed for food preparation and storage and are safe for such use. Product descriptions will specify their suitability for food use.
10. Do you have a return or exchange policy for your products?
Please go through our policies
11- How to track and know the status of my order- You will receive messages on your registered mobile no. and email about the status of your order. You can also check it on our website under “My Order” section. Once you order on our website, you will receive message about the order confirmation and the expected delivery date of your order, along with tracking link. You can anytime track the order status.
12. How much time it takes to get my product.
The estimated delivery time for each order may vary based on the specific product, destination, and shipping method chosen. However regular products have average shipping of 5-7 days. And for handcrafted it might take 10-15 days.
13.Customization:
We offer customization options on certain products. If you have specific requirements or customization requests, please contact our customer service team to discuss the possibilities
14. How to do bulk order booking
You can contact our customer care team Team by reaching out customercare@ecomacho.com or call at +919544555970. Our team is ready to assist you with any questions, provide quotes, and guide you through the process of placing a bulk order for your specific requirements.